Privacy Policy

This Privacy Policy describes how Elite Automotive Shop Equipment LLC ("we," "us," "our," or "the Company") collects, uses, and protects your information.

Information We Collect

When you contact the Company or request service, we collect:

• Name and business name
• Phone number and email address
• Service address
• Equipment information (make, model, serial numbers)
• Service history and maintenance records
• Payment information (processed securely; we do not store credit card details)

How We Use Your Information

We use your information to:

• Schedule and perform service
• Maintain equipment service records
• Send service reminders and compliance notifications
• Process payments and equipment orders
• Communicate about your account and services
• Comply with regulatory and safety documentation requirements

SMS and Phone Communication

If you provide your phone number and consent to receive text messages, we may contact you via SMS for:

• Service appointment confirmations and reminders
• Technician arrival notifications
• Service completion updates
• Inspection due date reminders
• Emergency service coordination

SMS Consent Terms:

• By consenting to receive SMS messages, you agree to receive calls and text messages, including automated messages, from the Company at the phone number you provide
• Consent is not a condition of purchasing any goods or services
• Message frequency varies depending on service activity
• Message and data rates may apply depending on your mobile carrier plan
• You can opt out at any time by replying STOP to any text message from us
• You can request help by replying HELP to any text message from us

We may also contact you by phone for service-related matters. Standard phone call consent applies when you provide your phone number.

Information Sharing

We do not sell or rent your personal information. We may share information with:

• Equipment manufacturers for warranty claims or technical support
• Payment processors for transaction processing
• Regulatory authorities when required by law or for safety reporting
• Insurance providers in connection with claims

Website Analytics and Cookies

This website uses Google Analytics, a web analytics service provided by Google LLC ("Google"), to understand how visitors use our site. Google Analytics collects information about your use of our website through cookies and similar tracking technologies.

Information Collected by Google Analytics:

• Device type, operating system, and browser information
• Pages you view and how you navigate through our site
• Approximate geographic location (city/region level, derived from IP address)
• Referral source (how you arrived at our website)
• Time spent on pages and interaction with site elements

This data is collected using cookies — small text files stored on your device. Google Analytics uses this information to generate reports that help us improve our website's functionality and content. The data collected is shared with Google as a third-party service provider.

Google's use of analytics data is governed by the Google Analytics Terms of Service and the Google Privacy Policy, available at https://policies.google.com/privacy.

Opting Out: You can prevent Google Analytics from collecting your data by installing the Google Analytics Opt-out Browser Add-on, available at https://tools.google.com/dlpage/gaoptout. You can also control cookies through your browser settings.

Data Retention

We retain service records and equipment history as required by industry safety standards and OSHA regulations. Contact information is retained while you remain an active customer and for a reasonable period afterward for service history purposes.

Your Rights

You have the right to:

• Request access to your information
• Request correction of inaccurate information
• Request deletion of your information (subject to regulatory record-keeping requirements)
• Opt out of marketing communications
• Withdraw consent for SMS messages at any time

Security

We use industry-standard security measures to protect your information. However, no electronic transmission or storage is completely secure. We cannot guarantee absolute security.

Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page shows when the most recent changes were made.

Contact

Questions about this Privacy Policy should be directed to:

Elite Automotive Shop Equipment
1895 Avenida Del Oro #5556
Oceanside, CA 92056
(760) 666-0066
admin@eliteautolift.com