Refund Policy

This Refund Policy describes the refund terms for Elite Automotive Shop Equipment LLC ("we," "us," "our," or "the Company").

Equipment Order Deposits

Deposits paid on equipment orders are refundable within 48 hours of order placement, provided that:

• The order has not been submitted to the manufacturer
• No custom specifications or special-order components have been requested
• The refund request is submitted in writing within 48 hours of order confirmation

Refund requests must be sent to admin@eliteautolift.com. Approved refunds will be processed within 5-7 business days to the original payment method.

Special-Order Equipment

Deposits for special-order equipment are non-refundable once the manufacturer order has been placed. "Special-order equipment" includes:

• Equipment ordered to custom specifications
• Non-stock models or configurations
• Equipment requiring custom hydraulic components or modifications
• Any equipment ordered specifically for your project that is not part of the Company's standard inventory

You will be notified when an order is submitted to the manufacturer. After that point, the deposit becomes non-refundable.

Completed Service Work

Labor charges for completed service work are non-refundable. This includes:

• Emergency repair service
• Installation labor
• Safety inspections
• Preventive maintenance
• Diagnostic work
• Any other service labor performed on-site or in our facility

If a completed repair or installation does not perform as specified, the Company will return to correct the work at no additional labor charge, subject to the warranty terms provided at time of service.

Parts

Parts installed as part of a completed repair are non-refundable. Unused parts purchased separately may be returned for refund within 30 days if:

• The part is in original packaging and unused condition
• The part was not ordered specifically for your equipment (special-order parts are non-refundable)
• A restocking fee of 20% may apply

Warranty Work

Work performed under warranty is not eligible for refund. If warranty work does not resolve the issue, the Company will perform additional diagnosis or repair at no charge within the warranty period.

Questions

Questions about this refund policy or refund requests should be directed to:

admin@eliteautolift.com
(760) 666-0066

This refund policy is part of the Terms of Service. Capitalized terms not defined here have the meanings given in the Terms of Service.